Privacy Policy
Your trust is part of your care. This policy explains what we collect, why we collect it and how you stay in control of it.
Overview
Health Nourish Base respects your privacy. This policy explains what information we collect when you use this website, why we collect it, and the choices you have. It applies to our website, our newsletter and any enquiry you send us online.
We keep this page in plain language on purpose. If anything is unclear, please ask us and we will explain it properly.
Information we collect
We only ask for what we need to help you.
- Information you give us. Your name, email address, phone number, the topic of your enquiry and anything you choose to write in a form.
- Newsletter information. Your email address, the topics you select and the frequency you prefer.
- Information collected automatically. Basic technical details such as your browser type and the pages you visit, used to keep the site working and to understand which articles are useful.
- Clinical information. If you become a patient, health information is recorded separately in your clinical record and handled with a higher level of protection described below.
Please do not send sensitive medical details through the website contact form. We will arrange a private conversation instead.
How we use your information
We use the information you share to:
- reply to your enquiry and arrange appointments;
- send the newsletter you asked for, with the topics you selected;
- keep the website secure, working and easy to use;
- understand which guidance and articles people find helpful;
- meet our legal, clinical and record-keeping obligations.
We do not use your information to make automated decisions about your care.
Our basis for processing
Depending on the situation, we rely on your consent (for example, when you subscribe), the steps needed to provide care you have asked for, our legitimate interest in running a safe and useful website, and our legal obligations as a healthcare provider. You can withdraw consent at any time by unsubscribing or by contacting us.
When we share information
We never sell, rent or trade personal information. We share it only:
- with clinicians involved in your care, so your team can coordinate your plan;
- with trusted service providers who help us run the website and email system, under contract and only on our instructions;
- where the law requires it, or to protect someone from serious harm;
- with your clear permission, for example when we refer you to another specialist.
Cookies and similar technologies
This website uses a small number of cookies and similar technologies to remember your preferences and to measure how pages are used. You can block or delete cookies in your browser settings; the site will still work, though some preferences may not be remembered.
We do not use cookies to build advertising profiles about you.
Health information
Information about your health is among the most sensitive information you can share, so it is protected separately from website data. Clinical records are kept confidential, accessed only by the team members involved in your care and retained for as long as the law and good clinical practice require.
If you would like a copy of your clinical record, or want to correct something in it, contact us and we will guide you through the process.
Your choices and rights
You can ask us to:
- tell you what information we hold about you;
- correct information that is inaccurate;
- delete information we no longer need to keep;
- stop sending you marketing emails;
- restrict or object to certain uses of your information.
Email contact@healthnourishbase.com and we will respond personally. Some records must be kept for clinical and legal reasons, and we will always explain if that applies.
How we protect information
We use appropriate technical and organisational safeguards, including access controls, encrypted connections, staff confidentiality obligations and regular review of the systems we rely on. No method of transmission or storage is completely secure, but we take these duties seriously and act quickly if anything goes wrong.
Children's privacy
Our website is intended for adults. Where a child is a patient, information is provided by a parent or guardian and handled as part of the child's clinical record. We do not knowingly collect newsletter subscriptions from children.
Newsletter and unsubscribing
We send newsletters only to people who have asked for them. Every email includes an unsubscribe link, and you can also leave at any time from our unsubscribe page. Requests are actioned promptly and without any requirement to give a reason.
Unsubscribing stops marketing emails only. Appointment reminders and clinical correspondence continue, because they are part of your care.
Third-party links
Our articles sometimes link to other websites we think you will find useful. We are not responsible for the privacy practices of those sites, so we recommend reading their policies before sharing information with them.
Changes to this policy
We may update this policy as our services or the law change. The current version always lives on this page, and significant changes will be highlighted on the website or in the newsletter.
Contact us about privacy
Our team is happy to answer any question about this policy or about the information we hold. Email contact@healthnourishbase.com or call +1 802-253-2661. Our clinic address is listed on the contact page.
Questions, or a request about your data?
Write to us and a member of our team will respond personally. You can also call the clinic during opening hours.